Shipping Policy

This Shipping Policy outlines how orders placed on The Laddoo Story website are processed, shipped, and delivered.

1. Shipping Coverage

  • We currently deliver across India through trusted third-party courier and logistics partners.

    If your pincode is not serviceable, we will inform you at the earliest and initiate a refund in case payment has already been made.

2. Processing Time

    • All orders are processed within 1–2 business days after successful payment confirmation.

    • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

  • Estimated delivery timelines are as follows:

    • Metro Cities: 2–5 business days

    • Non-Metro Areas: 4–8 business days

    Delivery timelines may vary due to courier operations, weather conditions, festive periods, or other unforeseen circumstances.

4. Shipping Charges

  • Free shipping on orders above ₹[Insert Amount].

  • A nominal shipping fee will be applied at checkout for orders below the free-shipping threshold.

5. Order Tracking

  • Once shipped, you will receive an email/SMS with your tracking number and courier details.

  • You can track your order on our courier partner’s website.

6. Packaging

All products are packed securely to maintain freshness and avoid damage during transit.

7. Delays & Issues

  • While we ensure timely dispatch, The Laddoo Story is not responsible for delays caused by the courier company or unforeseen events.

  • If your order is delayed beyond 10 days, please contact us for assistance.

8. Wrong Address / Failed Delivery

  • Please ensure your shipping address and contact details are correct while placing the order.
  • In case of incorrect address or repeated failed delivery attempts, the order will be returned to us, and re-shipping charges may apply.
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9. Contact Us

  • For any queries about shipping:
    📧 Email: theladdoostory4@gmail.com
    📞 Phone: 8788118514
    📍Address: Plot No-21, Hudkeshwar Bujrul School Of Scholars Nagpur, Zone No.5, Hanumannagar, Nagpur (Urban), Nagpur, Maharashtra – 440034
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