Terms and Conditions

Effective Date: [20 December 2025]

Welcome to The Laddoo Story. These Terms and Conditions (“Terms”) govern your use of our website https://www.theladdoostory.in and the purchase of our products. By accessing or using our website, you agree to these Terms in full. If you do not agree, please do not use the website.

1. Use of the Website

  • You must be at least 18 years old or have permission from a parent or legal guardian to use this website.

  • You agree to use the website only for lawful purposes and not to engage in any fraudulent, abusive, or harmful activity.

2. Product Information

  • The Laddoo Story offers handcrafted laddoos made using carefully selected ingredients.

  • Product descriptions and images are for reference only. Minor variations may occur due to the handmade nature of our products.

  • Allergen and ingredient information is provided where applicable. Customers are advised to review ingredients carefully before placing an order.

3. Orders and Payments

  • Orders can be placed online through our website.

  • We accept payments via secure and trusted payment gateway partners.

  • Once your order is successfully placed, you will receive an order confirmation via email or other communication channels.

4. Shipping and Delivery

  • We deliver across India using third-party courier and logistics partners.

  • Delivery timelines may vary depending on location, weather conditions, courier delays, or festive periods.

  • The Laddoo Story is not responsible for delays once the order has been handed over to the courier service.

5. Returns and Refunds

  • Due to the perishable and edible nature of our products, we do not accept returns.

  • In case of damaged, defective, or incorrect products, please contact us within 24 hours of delivery with supporting images or proof.

  • Refunds or replacements, if applicable, will be evaluated and processed on a case-by-case basis.

📧 Contact: theladdoostory4@gmail.com

6. Intellectual Property

  • All content on this website, including text, images, logos, branding, designs, and layouts, is the intellectual property of The Laddoo Story.

  • You may not copy, reproduce, distribute, or use any content without prior written permission.

7. Limitation of Liability

  • We take all reasonable steps to ensure the quality and safety of our products.

  • However, The Laddoo Story shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Privacy Policy

  • Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms

  • We reserve the right to update or modify these Terms at any time.

  • Continued use of the website after changes are made constitutes acceptance of the revised Terms.

10. Contact Us

  • For any questions, concerns, or support requests, please reach out to us:

    📧 Email: theladdoostory4@gmail.com
    📍 Address: PLOT NO-21 Hudkeshwar Bujruk School of Scholars Nagpur,Zone no.5-Hanumannagar,Nagpur(Urban),Nagpur,Maharashtra-440034
    📞 Phone: 8788118514

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